ji58 Frequently Asked Questions

The minimum age to register and play on ji58 is 21 years old. This is a strict requirement under Philippine gaming law. ji58 reserves the right to request age verification documents at any time. Accounts found to belong to underage users will be immediately suspended and any funds held will be handled in accordance with our Terms & Conditions. If you are under 21, please do not attempt to register.

Go to the Login page and click the "Forgot Password" link. Enter your registered mobile number and you will receive an OTP. Use that OTP to set a new password. If you no longer have access to your registered mobile number, contact ji58 support directly through the platform's live chat for manual account recovery. For security reasons, ji58 support will never ask for your password over chat or email.

No. Each player is allowed only one ji58 account. Creating multiple accounts is a violation of ji58's Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact ji58 support immediately to resolve the issue before it affects your primary account.

Basic verification is completed during registration via mobile OTP. For higher withdrawal limits, ji58 may require full KYC (Know Your Customer) verification. This typically involves submitting a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth ID, or driver's license — along with a selfie. Verification is processed within 24–48 hours. Verified accounts enjoy higher transaction limits and priority support.

ji58 supports a wide range of Philippine payment methods to make funding your account as convenient as possible. Accepted deposit channels include:

• GCash — instant transfer via your GCash wallet
• PayMaya — direct e-wallet deposit
• BPI — online banking transfer
• BDO — online banking or over-the-counter
• Metrobank — online banking transfer

All deposits are credited to your ji58 PHP wallet. Processing times vary by method — GCash and PayMaya are typically instant, while bank transfers may take up to 30 minutes during business hours.

The minimum deposit on ji58 is set to keep the platform accessible for all Filipino players regardless of budget. Minimum amounts may vary slightly depending on the payment channel used. GCash and PayMaya deposits generally have a lower minimum threshold compared to bank transfers. Check the deposit page inside your ji58 account dashboard for the current minimum amounts per payment method. All amounts are in Philippine Peso (PHP).

First, wait a few minutes — GCash and PayMaya deposits are usually instant but can occasionally take up to 10 minutes during peak hours. Bank transfers may take up to 30–60 minutes. If your deposit still has not appeared after that window, do the following:

• Check your payment app or bank statement to confirm the transaction was completed successfully.
• Take a screenshot of the transaction confirmation or reference number.
• Contact ji58 support via live chat and provide the reference number and transaction amount.

The ji58 support team will trace the transaction and credit your account manually if the payment was confirmed on the sender's end.

ji58 does not charge additional fees on top of your deposit amount. However, your payment provider — GCash, PayMaya, or your bank — may apply their own transaction fees depending on your account type and the transfer method used. Always check with your payment provider before initiating a transfer. Any fees charged by third-party payment providers are outside ji58's control and are not refundable by ji58.

To withdraw from your ji58 account, log in and navigate to the Withdrawal section in your account dashboard. Select your preferred payout method — GCash, PayMaya, BPI, BDO, or Metrobank — enter the amount you wish to withdraw, and confirm the request. Withdrawals are processed to the same account or wallet used for your most recent deposit. Make sure your account is verified before submitting a withdrawal request to avoid delays.

Withdrawal processing times on ji58 depend on the method selected. GCash and PayMaya withdrawals are typically processed within 1–3 hours during business hours. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on the bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. You will receive a notification once your withdrawal has been processed and sent.

Withdrawal requests on ji58 may be rejected for several reasons:

• Your account has not completed KYC verification.
• The withdrawal amount exceeds your current verified limit.
• There is an active bonus with wagering requirements that have not yet been met.
• The payout details entered do not match your registered account information.
• A security review has been triggered on your account.

If your withdrawal was rejected, you will receive a notification with the reason. Contact ji58 support for clarification and to resolve the issue as quickly as possible.

ji58 offers a curated selection of real-money games designed for Filipino players. The current game library includes:

• Fortune Dragon — high-volatility dragon-themed slot
• Limbo — fast-paced multiplier game
• Mermaid Fishing — underwater fishing shooter
• Bombing Fishing — explosive fishing arcade game
• Charge Buffalo — stampede slot with free spins
• Pappu — fast arcade-style game

New games are added to the ji58 platform regularly. Download the ji58 app to get notified when new titles launch.

ji58 takes game fairness seriously. Multiplier games like Limbo use a provably fair algorithm — meaning the outcome of each round is generated using a cryptographic seed that can be independently verified by the player after the round ends. Slot games like Fortune Dragon and Charge Buffalo use certified Random Number Generator (RNG) systems. ji58 operates under applicable Philippine gaming regulations, which require fair play standards to be maintained across all real-money games on the platform.

Some ji58 games offer a demo or practice mode that lets you explore the mechanics without risking real PHP. However, demo mode winnings cannot be withdrawn — they are for practice only. To win real Philippine Peso, you need to fund your ji58 wallet and play in real-money mode. Check the individual game pages for demo availability. New players are encouraged to try demo mode first to understand the rules before placing real bets.

If your connection drops mid-game on ji58, do not worry. The game server records the state of your session. When you reconnect and return to the game, your session will resume from where it left off. Any bets that were already confirmed before the disconnection will be settled normally. If you believe a disconnection caused an incorrect result or a lost bet, contact ji58 support with the game name, approximate time, and bet amount for investigation.

The ji58 app is available for both Android and iOS devices. Visit the Download page or the App page for the latest installation instructions. Since the ji58 app is distributed directly rather than through the Google Play Store or Apple App Store, Android users will need to enable "Install from Unknown Sources" in their device settings before installing the APK. iOS users can install via the provided profile link. Full step-by-step instructions are available on the download page.

Yes. The official ji58 app is safe to download and install when obtained from the official ji58 website. Always download the app from ji58.net only — never from third-party sites or unofficial links shared on social media. The official ji58 APK is scanned and verified before each release. If you are unsure whether a download link is legitimate, contact ji58 support to confirm before installing.

No download is required to play ji58 games. The full game library is accessible through any modern mobile or desktop browser — just visit ji58.net, log in, and start playing. The ji58 app provides additional benefits like push notifications for promos, faster load times, and a more streamlined mobile experience, but it is entirely optional. Players in Manila, Cebu, Davao, and across the Philippines play ji58 daily on both the app and the browser version.

ji58 uses 256-bit SSL encryption on all pages and transactions to protect your data in transit. Your financial information — including GCash numbers and bank account details — is stored in encrypted form and never shared with third parties without your consent. ji58 follows strict data protection practices in line with the Philippine Data Privacy Act. For full details on how your data is collected and used, read the Privacy Policy.

ji58 is committed to promoting safe and responsible gambling for all Filipino players. Available tools include deposit limits, session time reminders, and self-exclusion options. If you feel your gambling is becoming a problem, you can request a temporary or permanent self-exclusion through ji58 support. For additional help, visit the Responsible Gaming page. ji58 strictly enforces the 21+ age requirement and encourages all players to gamble within their means.

If you suspect unauthorized access to your ji58 account, act immediately:

• Change your password right away via the Login page.
• Contact ji58 support via live chat to flag the account for security review.
• Do not share your OTP or password with anyone — ji58 staff will never ask for these.
• Check your registered email and mobile number for any unauthorized changes.

ji58 support can temporarily freeze your account while the investigation is ongoing to prevent further unauthorized activity.